Managed IT since 1989
IT that is managed, protected, and backed by one person who knows you
Since 1989, Neatoware has helped organizations run their technology. Today we manage the network, security, backups, servers, email, and phones for public safety agencies, local governments, and businesses, with one dedicated account rep as your single point of contact.
Attackers don’t keep business hours.
On Gold and Platinum plans, a security operations center monitors your computers and servers for threats 24 hours a day, 365 days a year, so someone is on watch while your office is dark.
If your building were gone tomorrow, could you get back to work?
We back up your computers and servers, lock copies away off site, and help you plan the recovery, so a fire, flood, or ransomware attack doesn’t have to be the end of the story.
Tired of hearing about IT problems from your staff?
We monitor the systems on your plan and catch many problems early, often before anyone in the office notices.
Plan your IT budget with fewer surprises.
Managed plans come with a clear monthly fee, and your account rep maps out upgrades with you ahead of time, so budget season is easier to plan.
Who do you call when something stops working?
Call our help desk Monday to Friday, 9 AM to 5 PM ET, and a real person will connect to your computer and work through it with you.
Sound familiar?
- The system goes down, and the front counter or dispatch feels it first. We watch your systems on managed plans, so problems are often caught before your staff notices.
- Your staff waits in a ticket queue. You get a dedicated account rep who knows your people and your setup, backed by a team you can call.
- Security keeps you up at night. We start with the basics and layer protection on top, so one slip is less likely to become a crisis.
- Replacements show up as surprises. We plan replacements around your budget year, so spending is expected, not a scramble.
You run the organization. We will run the IT.
What you get
Protection in layers.
We quickly help you achieve essential cyber hygiene (IG1), then strive to build toward stronger safeguards with time. Firewalls and filtering, plus antivirus, staff security training, and managed endpoint detection and response (EDR) on Gold and Platinum plans. More on our cybersecurity approach.
Backups you can restore.
Encrypted, locked off-site copies and restore testing. Need a written recovery plan? We’ll prepare one with you.
Problems caught early.
On managed plans, we monitor your systems so issues often get fixed before your staff notices.
Help from a real person.
Call someone who knows your network, your people, and your plans, and who can connect remotely to fix things fast.
One team for everything.
Network, servers, email, phones, and website, managed together so nobody argues about whose problem it is.
Who we serve
Public safety
Police departments, sheriffs’ offices, 911 centers, and public safety agencies at every level of government
Services
Managed Network and Firewall
Firewalls, switching, and Wi-Fi run as one system, so that your staff stays connected, and on Gold and Platinum plans we watch it so problems are often caught early.
Cybersecurity
Layered protection at your network edge, plus antivirus and managed EDR on Gold and Platinum plans, which means one slip is less likely to become a crisis. Staff security training is included on those plans too.
Backup and Disaster Recovery
Encrypted, locked off-site backups and restore testing, plus disaster recovery planning on Gold and Platinum plans.
Servers and Private Cloud
Servers kept healthy and patched, in your building or in a private cloud in a data center, so that your files and applications are there when your staff needs them.
Phone Systems
Your hosted phone system managed together with the network it runs on, which means one team to call when calls sound wrong.
Web Hosting
Websites hosted, kept current, protected, and backed up daily, so the public is more likely to find an up-to-date site when they look for you.
IT Planning
Roadmaps and replacement schedules timed to your budget year, which means fewer surprise purchases.
Endpoint Detection and Response
Managed endpoint detection and response on Gold and Platinum plans watches your servers and workstations for suspicious behavior, so that attacks that slip past other defenses are spotted early.
SOC Alert Review
On Gold and Platinum plans, a security operations center reviews alerts from your devices, which means your staff hears about real threats instead of a flood of false alarms.
Virtual CIO
Senior IT leadership on Gold and Platinum plans, so that your technology decisions line up with your goals and your budget.
Help Desk
Real people who know your setup and can connect remotely, which means less time stuck and more time working.
Since 1989
More than three decades of running technology for organizations, from a single server to systems spread across many buildings and campuses, which means we have likely seen your problem before.
A team that knows public safety
Our CJIS-trained team members include seasoned former law enforcement professionals who understand what a down system means for dispatch, records, and the field. Team members who work on public-safety systems undergo state and national fingerprint-based background checks, complete CJIS security awareness training every year, and sign the FBI CJIS Security Addendum.
One person who knows you
Real people answer, including an account rep who knows your people, your buildings, and your systems, so you explain your setup once, not again each time you call.
Switching is a project, not a leap.
We document what you have and tell you what we found before we change anything.
See what it would cost with our pricing calculator.
Ready for IT that is handled?
Tell us what you have and what is getting in the way. A real person will get back to you.