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Top Technologies Transforming Customer Service Today    

Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a representative.Technology has become a game-changer in this regard. It offers...

| Cybersecurity

Stop! And think, before you act on that email

Stop! And think, before you act on that email

How many times a day do you respond to an email without really thinking about its contents?   Maybe it’s a request for some information. Perhaps it’s asking you to pay an invoice. All...

Microsoft Office USB Drive Scam

Microsoft Office USB Drive Scam

None of your team would fall for this trick… would they? Cyber criminals have a reputation for constantly coming up with new ways to scam us into handing over login details or sensitive data. And...

| Tech Tips

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