Top Technologies Transforming Customer Service Today
Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a...
New phishing scam is smarter than ever… here’s how to protect your business
Microsoft is warning business owners about a new type of phishing scam (where cyber criminals pose as a trusted source to trick you into giving away login info), which uses popular cloud services like SharePoint and OneDrive. Although these platforms are usually safe,...
Data Breach Damage Control: Avoid These Pitfalls
Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company manages the aftermath can significantly impact its reputation. As well as financial stability and legal standing.The average...
Copilot in Teams – New Features, Agents & More
Microsoft Teams continues to evolve. It is a powerful hub for collaboration and communication in the modern workplace. With the integration of AI-driven Copilot, Teams is pushing the boundaries. It’s innovating how we interact with technology to streamline workflows....
Start it on your phone… finish it on your PC?
Microsoft is once again finding ways to make life easier for your business with Windows 11. If you ever work on your phone as well as your PC, you’re going to love the new “Hand Off” feature that’s being tested right now. The idea is this: Let’s say you’re in a...
Navigating the Challenges of Data Lifecycle Management
Data is one of the most valuable assets a business can have. Managing this data throughout its lifecycle can be challenging. Data lifecycle management (DLM) refers to several processes and policies. They govern the handling, storage, and eventual disposal of...
If it ain’t broke… Windows update makes signing out simple again
Microsoft recently made changes to the Windows Start menu – and it caused a bit of an uproar. Here’s what happened: Microsoft tried to streamline the Start menu by grouping related settings together. But they tucked the sign out option behind a three-dot menu,...
6 Simple Steps to Enhance Your Email Security
Email is a fundamental communication tool for businesses and individuals alike. But it’s also a prime target for cybercriminals. Cyberattacks are increasing in sophistication. This means enhancing your email security has never been more critical.Ninety-five percent of...