Case study: Oglethorpe County Sheriff’s Office and E-911
Oglethorpe County Sheriff’s Office: from paper reports to a connected agency
A Neatoware client since April 2017, on the Platinum plan.
“As Law Enforcement, not only are we tasked with safeguarding people and our communities, we are the gatekeepers for the personal information we store and maintain. We cannot merely hope for the best, we are mandated to have protection and security in place.”
Chief Deputy, Oglethorpe County Sheriff’s Office
At a glance
Agency
Oglethorpe County Sheriff’s Office, including its E-911 center
Client since
April 2017
Plan
Platinum
Environment
One campus, 60 users
Where they started
Before Neatoware, the Sheriff’s Office relied on IT support shared with other county departments. Equipment was aging with no replacement plan, and leadership had no view into the agency’s security.
“The entire system was antiquated—no share drive or server, no departmental email. Absolutely no security to protect information.”
Chief Deputy
There was no wifi. Not every staff member had email or a phone. Deputies wrote reports on paper because patrol vehicles had no mobile data terminals. As David Griffeth puts it, the agency was “operating 1980s/90s style.”
Managed service began in April 2017, and onboarding took about 90 days.
What we built together
Dispatch, records and jail management replacement
A major replacement of the agency’s CAD, RMS and JMS systems, including a new virtualization stack underneath them.
Email and phones for everyone
Departmental email, a server and a shared drive built by Neatoware, plus staff and administrative phone systems for every user who needed them.
The E-911 center
The E-911 center is a department of the Sheriff’s Office and came on with Neatoware at the same time. Neatoware supports the center’s IT. 911 service and radios are provided separately by the agency’s 911 carrier and radio vendor.
“Whenever I encounter a problem, I can reach out to our IT officer [David Griffeth, Neatoware’s vCIO], and he jumps right on it. Most of the time, he resolves the issue either immediately or by the end of the business day. There have only been a few occasions when it took longer to diagnose and fix any issues we faced. If I need Neatoware, I can call and talk to a real person. They’re always available to help, even if I just have a question!”
Oglethorpe County E-911 Director
By the numbers
Figures are from Neatoware’s records for this client. They describe past results for this agency and are not a guarantee of future performance.
98%
of help desk tickets resolved the same day
October 23, 2025 to October 22, 2026. 140 of 143 tickets. Source: PSA ticketing system.
99.9%
uptime
October 23, 2025 to October 22, 2026. Source: network monitoring. None of the downtime was caused by Neatoware. All of it was related to power or the internet service provider.
Over the same period, Neatoware’s remote monitoring and management records show 18,390 Windows updates, 12,914 software updates, 6,299 patch management actions, about 1,860 software installs and removals, 646 monitoring alerts handled and about 255 remote support sessions.
Security
358 million
security events, a filtered count analyzed by automated monitoring
October 1, 2025 to September 30, 2026. Source: SIEM (security information and event management).
7
incidents stopped before they caused harm
October 1, 2025 to September 30, 2026. Source: our security monitoring.
“I highly recommend Neatoware because they prioritize security. I don’t worry about hackers. We’ve had a couple of instances where a hacker attempted to access our system, but Neatoware handled it promptly. They were able to catch the attempts right away, preventing any breaches. Plus, spam emails aren’t an issue thanks to their effective spam filter.”
Oglethorpe County E-911 Director
Working with Neatoware
The Chief Deputy already knew David Griffeth from working together at a previous law enforcement agency.
“The greatest advantage of NEATOWARE is the relationship with David and his genuine concern for assisting our agency in operational tasks, down to the most minimal detail”
Chief Deputy
Both leaders told us they feel much more confident, that responsiveness has been better than they expected, and that they would definitely recommend Neatoware. Both said they now know exactly who to call, see fewer recurring problems and have more peace of mind.
Quotes are shared with permission and reflect each speaker’s own experience.
Since 2017, the Sheriff’s Office has gone from paper reports to a connected, monitored agency, with one team that knows how it works. See our plans.
Services the Sheriff’s Office relies on
Managed IT
Help Desk
Neatoware’s help desk knows your systems and can connect remotely to get your team back to work.
Managed Endpoints
Managed Endpoints from Neatoware monitors, patches, and maintains your computers, with remote fixes and a central inventory.
Managed Servers
Neatoware manages your physical and virtual servers, on your premises or in a private cloud, with monitoring and updates.
Managed Network and Firewall
Next-generation firewalls, intrusion prevention, secure remote access, and centrally managed switching and Wi-Fi, run as one network by Neatoware.
Cybersecurity
Endpoint Detection and Response
Managed EDR from Neatoware helps spot, contain, and clean up threats on servers and workstations, with alerts reviewed by a security operations center.
SOC Alert Review
Security alerts from your servers and workstations reviewed by a security operations center, as part of Neatoware managed EDR.
SIEM
SIEM from Neatoware brings the activity records from your managed servers and workstations into one view, monitored by a security operations center.
Business Continuity
Backup and Disaster Recovery
One managed service for the systems your work depends on.
IT Planning
Neatoware works with your leadership to decide what to replace, what to secure, and what to fund, and puts it in writing so it’s ready for your budget request.
Virtual CIO
Neatoware’s Virtual CIO services give your leadership a partner who plans, prioritizes, and keeps IT pointed at your goals.
Communications and Hosting
Business Email
Business email with shared calendars and contacts, phone and desktop sync, and webmail, on servers we set up, patch, and watch, with a real person to call.
Phone Systems
Neatoware manages your phone system and the network it runs on, so your calls stay clear and you have one team to call when something’s off.
Web Hosting
Managed website hosting with security updates and protection handled for you by Neatoware.
“NEATOWARE provides unmatched security confidence, David Griffeth is an ambassador for Law Enforcement and government entities and understands the dialogue and critical mission tasks.”
Chief Deputy
Technology leadership that understands your mission.
Planning your next IT investment, strengthening cybersecurity, or considering a new provider? Talk with a team that understands public safety.