What you get

• Technology narrows the noise, people make the call. Attackers often try to look like normal activity. Automated tools sort the raw signals, and trained analysts at a security operations center decide what is real, so subtle threats are harder to miss.
• A quieter day for your team. Your staff does not have to sort through raw alerts. The security operations center separates real threats from false alarms, so you hear about what needs attention.
• Action, and a clear record. Confirmed threats are flagged and escalated with a clear next step, and Neatoware follows up with you on cleanup, following your plan’s response targets. Afterward, you get a written timeline of what was reviewed, what was done, and how it was resolved.
• Watching after the fix. Monitoring continues after an incident to help make sure the attacker does not come back.
• Nights, weekends, and holidays too. On Gold and Platinum plans, alert review runs 24 hours a day, 365 days a year, and real threats are flagged and escalated. Neatoware’s own follow-up and support follow your plan’s response targets.

Which plans include this

Security operations center review of alerts is part of managed EDR and SIEM on Gold and Platinum plans, and runs 24 hours a day, 365 days a year. Neatoware’s own follow-up and support follow your plan’s response targets. On Gold and Platinum plans, your leadership also gets a short, plain-language security summary each month, so they can see what was found and what was done.

Common questions

What does a security operations center do?

It reviews security alerts, investigates suspicious activity, and directs the response when a threat is real.

Do we need our own security team?

No. Alert review is part of managed EDR on Gold and Platinum plans, and your account rep keeps you informed.

How fast does Neatoware respond?

The security operations center reviews alerts 24 hours a day, 365 days a year on Gold and Platinum plans. Neatoware’s own response follows your plan’s targets. On Platinum, we aim to respond to Priority 1 incidents within four elapsed hours, 24 hours a day, 365 days a year. See the Plans page for the target on each plan. Targets are not guarantees.

Who decides which alerts matter?

Automated tools help sort the alerts, and trained analysts at a security operations center review them and decide what to escalate. Neatoware follows up within your plan’s response targets.

Does the security operations center fix problems itself?

Not by itself. When a threat is confirmed on a device with managed EDR, it can isolate that device from the network. Cleanup and repair are Neatoware’s job, following your plan’s response targets.

Hear about what matters

Ask us how alert review works on Gold and Platinum plans. A real person will get back to you.