Plans
Choose how much of your IT we take off your plate
Some organizations want help only when something breaks. Others want their whole environment managed, protected, and planned. Pick the plan that fits, and your account rep will help you get it right.
The plans at a glance
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| What we manage | Break/fix. Help when you need it, nothing managed | Your servers and their backups | Servers, workstations, networks, and printers | Servers, workstations, networks, and printers |
| Support hours | Monday to Friday, 9 AM to 5 PM | Monday to Friday, 9 AM to 5 PM | Help desk: Monday to Friday, 9 AM to 5 PM. Managed EDR and SIEM monitoring and security operations center alert review: 24 hours a day, 365 days a year. Our follow-up follows the response targets below, which are targets, not guarantees. | 24 hours a day, 365 days a year: Priority 1 response, plus managed EDR and SIEM monitoring and security operations center alert review. Everything else: Monday to Friday, 9 AM to 5 PM. Our follow-up follows the response targets below, which are targets, not guarantees. |
| Initial response target | No set target | We aim to respond within two business days | We aim to respond within one business day | Priority 1 incidents only: we aim to respond within four elapsed hours, 24 hours a day, 365 days a year. Priority 2 to 4: we aim to respond within one business day, during business hours |
What each plan includes
Bronze
Help when you need it.
Call us when something breaks, and we fix it. Nothing is managed on an ongoing basis.
Silver
Managed servers and their backups.
- Server monitoring that spots problems early
- Server updates and supported in-version upgrades
- Server performance tuning
- Help desk for server issues, access, and permissions
- Managed server backups
Gold
Your whole environment, managed.
Everything in Silver, plus:
- Network monitoring and management
- Workstation monitoring, updates, and help desk
- Antivirus and malware protection on workstations
- Managed workstation backups for Windows, Mac, and Linux desktops and laptops
- Managed endpoint detection and response (EDR) by a security operations center
- SIEM: logs from your managed servers and workstations in one view, monitored by a security operations center
- Managed EDR and SIEM monitoring and security operations center alert review: 24 hours a day, 365 days a year. Neatoware’s own follow-up and support follow your plan’s response targets, which are not guarantees.
- Security awareness training for your users
- Business email, calendars, and contacts for your users
- Virtual CIO services: strategic planning, cybersecurity oversight, vendor management, and continuity planning
- Disaster recovery planning
Platinum
Gold, plus Priority 1 response 24 hours a day, 365 days a year.
Everything in Gold, plus response for Priority 1 incidents only, 24 hours a day, 365 days a year. All other requests are handled during business hours.
Also available
Security assessments and penetration testing.
Building your security over time: On Gold and Platinum plans, Virtual CIO services help you plan the path from essential cyber hygiene (IG1) toward stronger safeguards. More on our cybersecurity approach.
Response targets apply to qualifying requests within your contracted scope. They are targets, not guarantees. See our General Terms and Conditions.
Buying for an agency or public organization?
Public Safety agencies, local governments, and other public organizations often buy through quotes and vendor review, not a menu. Tell us your scope and your purchasing process, and we’ll prepare a custom quote to fit it. We can also provide the vendor documents your review requires.
Pricing on request. Call us or send a message.
Want a ballpark first? Try our pricing calculator.