Managed IT / Workstations
Managed workstations that stay ready for work
Your employees need computers that stay current, secure, and ready. Neatoware monitors, maintains, and supports covered workstations so your people spend less time troubleshooting and more time on the job. Managed Endpoints is included on Gold and Platinum plans.
Why proactive management matters
When a workstation slows down or an application stops responding, people lose time. Waiting until something breaks is expensive. Proactive management puts covered computers under consistent oversight: health signals, scheduled updates, and preventive maintenance that help catch developing problems earlier and reduce preventable disruptions.
Servers get related care on Managed Servers. Security tools that look for attackers are a different service; see Endpoint Detection and Response.
What Managed Endpoints includes
Health monitoring
Some problems leave warning signs, including low disk space, failed services, and repeated system errors. We watch covered workstations for these conditions so developing issues can be addressed before they interrupt more work.
Patch management
Outdated software is a common source of security holes and everyday problems. We centrally manage operating system patches and supported application updates on a consistent schedule. Routine workstations can update automatically; specialized computers follow a more careful process.
Preventive maintenance
Regular maintenance prevents many routine problems. Automated tasks and standard configurations address common issues. If a monitored service stops, an automated fix may restart it; if it cannot, an alert brings it to a technician.
Remote troubleshooting
Secure remote access allows technicians to diagnose and resolve many issues without visiting the site. On-site work is coordinated when necessary. Remote sessions are arranged through the help desk.
Hardware and software inventory
We keep a central inventory of covered computers, including hardware and operating system versions. It shows equipment nearing end of support so you can plan replacements before they fail.
Change-aware administration
Specialized environments need more than a default update schedule. For dispatch, detention, healthcare, and other line-of-business workstations, maintenance can be scheduled around operational needs and application dependencies, with exception handling.
How proactive care works
Endpoint-health monitoring generates automated signals continuously. Here is how care typically moves from signal to action.
Observe
A management agent collects health and inventory signals from covered workstations.
Prioritize
Rules and alerts highlight exceptions. Most routine conditions are handled by automation or scheduled maintenance.
Maintain
Approved updates, configuration practices, and automated tasks address routine problems on schedules that fit your environment.
Escalate
Items that need human troubleshooting follow your plan and its initial-response targets. An initial response is the start of work on a request.
Review
Reporting and lifecycle information help leadership plan replacements and refine standards over time.
Three related services. Three different promises.
Endpoint health management, security alert review, and engineer help desk are related. Three different jobs, three different clocks.
A. RMM / endpoint health
Continuous device telemetry and administrative tools detect conditions, automate permitted maintenance, and raise alerts on covered workstations.
Coverage: managed workstations on Gold and Platinum.
B. EDR / SOC security review
Security operations center analysts review endpoint detection and response (EDR) and security event monitoring (SIEM) alerts 24 hours a day, 365 days a year, and may isolate a confirmed affected managed device.
Coverage: managed servers on Silver; managed servers and workstations on Gold and Platinum.
C. Engineer / Help Desk response
Routine help desk operates Monday to Friday, 9 AM to 5 PM ET. On Platinum, our Priority 1 response target is four hours, 24 hours a day, 365 days a year.
Coverage: Bronze break/fix; Silver servers; Gold and Platinum servers plus workstations.
Endpoint Detection and Response · SOC Alert Review · Help Desk · General Terms and Conditions
Built for organizations where downtime matters
Neatoware has extensive experience supporting government agencies, law enforcement, public safety, and other organizations whose technology must stay dependable. In those settings, an unavailable computer can delay information that staff and the public rely on.
Keeping those systems dependable takes deliberate maintenance planning, change control, and careful coordination, not just installing updates and restarting computers. Practices can be tailored for specialized line-of-business workstations, including planned maintenance windows, application-vendor coordination, and restart controls. The same discipline serves businesses and nonprofits that run specialized systems.
Plans at a glance
Managed Endpoints (managed workstations) is included on Gold and Platinum. Compare related coverage across plans. Full plan details live on the Plans page.
| Feature | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Managed workstations | Not included | Not included | Yes | Yes |
| Workstation backups | Not included | Not included | Yes | Yes |
| 24/7 SOC: workstation alerts | Not included | Not included | Yes | Yes |
| Managed servers | Not included | Yes | Yes | Yes |
| 24/7 SOC: server alerts | Not included | Yes | Yes | Yes |
| Help desk, regular hours | Yes (break/fix; no set initial-response target) | Yes (Mon-Fri 9 AM-5 PM ET) | Yes (Mon-Fri 9 AM-5 PM ET) | Yes (Mon-Fri 9 AM-5 PM ET) |
| 24/7 Priority 1 initial response | Not included | Not included | Not included | Yes (Priority 1 response target: 4 hours, 24 hours a day, 365 days a year) |
Bronze is break/fix help during business hours with nothing managed on an ongoing basis. Silver manages servers and server backups, with 24/7 SOC alert review on server alerts; it does not include managed workstations or workstation backups. See our General Terms and Conditions.
Common questions
Are our computers backed up?
Workstation backups are included for managed workstations on Gold and Platinum plans. Silver includes managed server backups, not managed workstation backups. Backup and Disaster Recovery.
Will updates restart our computers during work?
Routine workstations can follow scheduled update windows. Specialized systems can use coordinated maintenance windows and exception handling. Restarts and update timing are set for your environment. Tell us about line-of-business constraints when we set standards for your covered computers.
What happens after hours?
Endpoint-health monitoring continues to generate automated signals. On plans that include it, security operations center analysts review EDR and SIEM alerts 24 hours a day, 365 days a year. Routine help desk operates Monday to Friday, 9 AM to 5 PM ET. Emergency help after hours is available on every plan, billed at the after-hours labor rate. On Platinum, after-hours support counts against the included monthly hours in your agreement, and Priority 1 incidents carry a four-hour response target, 24 hours a day, 365 days a year. Use your published client support channels. Help Desk · SOC Alert Review.
Which plans include Managed Endpoints?
Gold and Platinum include managed workstations. Silver focuses on managed servers. Bronze is break/fix support with nothing managed. See the plan matrix above or the full Plans page.
How is this different from Endpoint Detection and Response?
Managed Endpoints watches health, patches, maintenance, and inventory so covered computers stay productive. Endpoint Detection and Response looks for malicious activity. They work together. Endpoint Detection and Response.
What does an initial-response target mean?
It is the target window for an initial response to a request.
Technology that works. People who can focus.
Your employees were hired to serve customers, protect communities, and carry out your mission, not to chase updates. That work is ours. Tell us how many computers you run and where they are.