Managed Network / Firewall & Wi-Fi
Secure networks. Connected teams. Fewer surprises.
Your calls, applications, and day-to-day work ride on the network. Neatoware designs and manages firewalls, switching, Wi-Fi, and site connections as one system so your organization can operate with clearer connectivity, stronger edge controls, and fewer preventable surprises. Network-device management is included on Gold and Platinum plans. Dual-WAN and high-availability firewall designs are options.
What Managed Network includes
Firewall and threat controls
A managed next-generation firewall helps control traffic at the edge. Policy review and intrusion detection and prevention can detect or block recognized malicious activity.
Network monitoring
On Gold and Platinum, Neatoware monitors and maintains network devices so faults, capacity pressure, and configuration issues can be spotted earlier.
Managed Wi-Fi
Centrally managed Wi-Fi is planned around how your buildings are used, with separate guest access.
Segmentation and access
Network segments can separate staff, guests, cameras, and building systems so policies help limit unnecessary access and the spread of some threats.
Multi-site connectivity
Secure site-to-site links and remote access can join buildings and campuses so staff work more consistently wherever they sit.
Resilience and performance
Important traffic such as voice and video can be given priority with QoS. Optional multi-WAN failover and high-availability firewall pairs can be designed.
Resilience is engineered per layer
A network has distinct failure domains.
ISP / WAN
Purpose: keep internet connectivity available when a primary circuit fails, by adding an alternate path and suitable failover configuration.
Limit: dual WAN is optional. It needs a second circuit, compatible equipment, and tested failover.
Firewall
Purpose: reduce the impact of a single firewall failure by designing high-availability pairs.
Limit: HA is a design option.
Switch and Wi-Fi
Purpose: keep local access usable through monitoring, planned coverage, and supported hardware practices for contracted switching and wireless.
Limit: local LAN and Wi-Fi still need their own redundancy, monitoring, or repair. Edge resilience does not fix a failed access point by itself if no spare or design covers it.
Application and systems
Purpose: remember that users ultimately need the applications and systems behind the network.
Limit: network redundancy does not restore a failed server, workstation, or cloud application. Those needs belong with Managed Servers, Managed Endpoints, and related services.
Failover should be tested.
Policies, inspection, and practical separation
Firewall policies are designed around the users, applications, and operational needs of your environment, then maintained as those needs change.
Inspection. Intrusion detection and prevention features can identify or block certain recognized malicious activity.
Segmentation that limits unnecessary access. Different classes of devices can share physical infrastructure while remaining logically separate. Segmented networks help limit unnecessary access and the spread of some threats between staff, guests, cameras, and building systems.
Auditable platforms as a preference. Where Neatoware designs the firewall, we often prefer open or otherwise auditable platforms that receive regular security updates, and we apply patch discipline and configuration review on a maintained schedule. Preferring software you can inspect is a sound practice.
How Neatoware approaches a managed network
1. Discover
understand sites, devices, dependencies, and how staff actually work.
2. Document
capture topology, critical paths, and configuration baselines for covered gear.
3. Stabilize
address known weak points, policy gaps, and preventable faults before routine operations settle in.
4. Manage
monitor, maintain, and change contracted network devices within agreed windows and practices.
5. Review
discuss incidents, recurring problems, lifecycle needs, and future design choices with your assigned account representative.
Three kinds of watching. Three different jobs.
Network operations, security alert review, and engineer help desk are related. Three different jobs, three different clocks.
A. Network operations
Monitor and maintain network equipment on Gold and Platinum: health, faults, capacity signals, and configuration. Automated alerts flag developing problems. Follow-up by Neatoware engineers follows your plan’s initial-response targets.
Coverage: network devices on Gold and Platinum. Silver does not include general network-device management.
B. Security operations
Security operations center analysts review endpoint detection and response (EDR) and security event monitoring (SIEM) alerts 24 hours a day, 365 days a year, and may isolate a confirmed affected managed device.
Coverage: managed servers on Silver, Gold, and Platinum; managed workstations on Gold and Platinum. See SOC Alert Review, Endpoint Detection and Response, and SIEM.
C. Technical response
Routine help desk operates Monday to Friday, 9 AM to 5 PM ET. On Platinum, our Priority 1 response target is four hours, 24 hours a day, 365 days a year.
See Help Desk and our General Terms and Conditions.
Help Desk · SOC Alert Review · Endpoint Detection and Response · SIEM · Managed Endpoints · Managed Servers
Where this work shows up
Practical patterns.
Multi-site government
Connect offices and operational sites with consistent policies, managed switching and Wi-Fi, and clear change practices across buildings.
Public Safety operations
Support environments where connectivity and access controls matter for day-to-day work. Maintenance and change decisions should reflect operational consequences.
Business and hybrid work
Give remote and on-site staff appropriate access through VPN and site design, with guest Wi-Fi separated.
Facilities and IoT
Separate cameras, building systems, and staff networks so policies help limit unnecessary access between device classes.
Plans at a glance
Managed network devices begin with Gold. Silver focuses on managed servers and does not include general network-device management. Compare related coverage across plans. Full plan details live on the Plans page.
| Feature | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Network devices managed | Not included | Not included | Yes | Yes |
| Firewall / Wi-Fi management | Not included | Not included | Yes | Yes |
| 24/7 SOC security review | Not included | Servers | Servers + workstations | Servers + workstations |
| Help desk | Mon-Fri 9 AM-5 PM ET | Mon-Fri 9 AM-5 PM ET | Mon-Fri 9 AM-5 PM ET | Mon-Fri 9 AM-5 PM ET |
| Priority 1 after-hours response | Not included | Not included | Not included | Yes** (Priority 1 response target: 4 hours, 24 hours a day, 365 days a year) |
Silver includes managed servers and 24/7 SOC alert review on server alerts; it does not include general network-device, firewall, or Wi-Fi management. Gold and Platinum add managed network devices, plus managed workstations and workstation SOC. Help desk hours are Monday to Friday, 9 AM to 5 PM ET on every plan. See our General Terms and Conditions.
Common questions
Is managed network service included in Silver?
No. The Plans matrix includes managed network devices in Gold and Platinum. Silver focuses on managed servers and their security monitoring. See the matrix above or the full Plans page.
Can you connect multiple sites?
Yes. Secure site-to-site links and related designs can join buildings and campuses so staff work more consistently across locations.
Is network monitoring the same as 24/7 SOC review?
No. Managed network health and configuration monitoring on Gold and Platinum is a different activity from security operations center review of EDR and SIEM alerts on covered servers and workstations. Routine help desk is a third clock: Monday to Friday, 9 AM to 5 PM ET. See SOC Alert Review and Help Desk.
Do you manage an existing firewall or replace it?
Either path can fit. Neatoware can manage existing firewalls, or design a replacement when that better matches security, supportability, and operational needs.
What happens after hours?
Routine help desk operates Monday to Friday, 9 AM to 5 PM ET on every plan. Emergency help after hours is available on every plan, billed at the after-hours labor rate. Security operations center analysts review alerts 24 hours a day, 365 days a year on covered systems. On Platinum, after-hours support counts against the included monthly hours in your agreement, and Priority 1 incidents carry a four-hour response target, 24 hours a day, 365 days a year. Use your published client support channels. Help Desk · SOC Alert Review · General Terms and Conditions.
What does an initial-response target mean?
It is the target window for an initial response to a request.
Someone who knows your layout
Your assigned account representative knows your network layout, from the firewall to the last access point, and works with a technical team familiar with your other managed systems. When a problem spans an ISP, application vendor, or other third party, Neatoware coordinates.
Network and firewall managed as one system
Talk through your sites, Wi-Fi, and edge. We will map devices to Gold or Platinum coverage and discuss resilience options that fit your circuits, hardware, and risk.