What you get

• Attackers blend in, so EDR watches behavior. Many attacks misuse ordinary tools, such as remote-access software and built-in system tools, instead of obvious viruses. EDR watches what programs are doing on your managed servers and workstations and flags activity that looks wrong, including attacks that do not match any known virus.
• Hidden ways in, brought to light. Attackers often try to stay in by hiding inside normal tools and startup settings. EDR looks for those hidden ways attackers try to stay in, and for signs of an attacker moving from one computer to the next.
• Early warning signs of ransomware. EDR watches for the early signs of ransomware, so suspicious activity can be flagged while there is still time to limit the damage.
• People behind the alerts. On Gold and Platinum plans, endpoint monitoring and security operations center alert review run 24 hours a day, 365 days a year, so a trained analyst looks at what automation finds and sorts real threats from false alarms. See how SOC alert review works. Neatoware’s own follow-up and support follow your plan’s response targets (Plans).
• Containment. When a threat is confirmed, the security operations center flags it and can isolate the affected device from the network at any hour, without waiting for business hours, to help keep the problem from spreading. Neatoware follows up on cleanup within your plan’s response targets.
• Watches for attempts to switch off protection. Some attackers try to disable or blind security software before they make their move. EDR watches for those attempts and raises an alert.
• Cleanup. Malicious files and processes are removed, ways the attacker set up to get back in are removed when found, and the source can be blocked at your firewall.
• Plain-language follow-up. We tell you what happened, what we did, and what we recommend next, including small fixes that make the next attack harder, with guided cleanup steps for anything that needs your team.

More ways to see the whole picture: EDR is one part of our layered cybersecurity approach, and on Gold and Platinum plans, SIEM connects activity across your managed servers and workstations. Questions about an alert? Our help desk can help.

Three questions to ask about any security service:

• What makes you harder to break into? With us, it starts with the basics: security updates, filtering, and firewall protection, plus antivirus on Gold and Platinum plans, as part of our layered cybersecurity approach.
• What is watching if something gets past? EDR on your managed servers and workstations, with alerts reviewed by a security operations center.
• Does the watching stop at 5 PM? Not on Gold and Platinum plans. Endpoint monitoring and security operations center alert review run 24 hours a day, 365 days a year. Neatoware’s own follow-up and support follow your plan’s response targets.

Which plans include this

Managed EDR by a security operations center is included on Gold and Platinum plans for managed, supported Windows, macOS, and Linux servers and workstations, so a mixed office is covered too, alongside antivirus and malware protection. On those plans, endpoint monitoring and security operations center alert review run 24 hours a day, 365 days a year. Neatoware’s own follow-up and support follow your plan’s response targets (Plans).

Common questions

How is EDR different from antivirus?

Antivirus looks for known threats. EDR watches for suspicious behavior, so it can catch attacks that do not match anything known yet. On Gold and Platinum plans, you get both.

Who reviews the alerts?

Alerts are reviewed by a security operations center as part of the managed EDR service, 24 hours a day, 365 days a year on Gold and Platinum plans. Neatoware follows up with you on anything that needs your attention, within your plan’s response targets.

Does EDR replace our other security?

No. EDR is one layer. It works alongside your firewall, filtering, antivirus, and staff training, and helps catch what gets past them.

Catch what slips past

Ask us how managed EDR fits your plan. A real person will get back to you.