For law enforcement, 911, fire, EMS, jails and emergency management
Managed IT and Cybersecurity for Public Safety Agencies
Neatoware builds its services around how your agency actually works. Public safety doesn’t stop at 5 PM, and neither does security monitoring. A security operations center reviews alerts on covered systems 24 hours a day, 365 days a year.
We combine decades of IT experience with firsthand knowledge of public safety operations. Our team includes former public safety professionals who understand the demands of the job, the importance of the mission and the consequences when critical systems fail.
Public safety experience
Former public safety professionals on our team
Fingerprint-based background checks
Annual CJIS security awareness training
SOC monitoring 24 hours a day, 365 days a year
Security alert review 24 hours a day, 365 days a year on covered systems
Serving clients since 1989
Managing IT for organizations that can’t afford downtime
Technology for every public safety mission
911 and Dispatch IT Infrastructure
Dependable network connections, dispatch workstations and the servers your critical applications run on.
Law Enforcement IT
Managed workstations and servers, secure access, mobile data terminals in your vehicles and a help desk your staff can call during business hours.
Jails and Detention
Segmented networks, specialized workstations, controlled user access, staff and administrative phone systems and maintenance planned around your facility. We often manage door control, intercoms and cameras, too.
Fire and EMS
Connectivity across stations, station Wi-Fi and mobile data terminals for crews on duty day and night.
Emergency Management
Dependable connections and backup and recovery across sites, with disaster recovery planning on Gold and Platinum.
Executive Leadership and IT Strategy
Your mission sets the priorities. Our virtual CIO (vCIO) services help agency leaders make informed technology decisions, plan replacements, manage cybersecurity risks and justify IT investments.
We support the infrastructure your operations depend on. Neatoware manages the networks, servers, workstations, mobile data terminals and administrative phone system. When an issue involves CAD (computer-aided dispatch), RMS (records management) or 911 call-handling software, we coordinate with the responsible application vendor to help diagnose and resolve infrastructure-related problems. The application itself, and any hardware the vendor supplies and manages, remains the responsibility of that provider.
Built for agency leadership
Public safety leaders must balance operational readiness, cybersecurity risks, financial constraints and public accountability. Neatoware helps agency leadership make sound technology choices, build defensible budgets and plan for the future without losing sight of today’s mission.
An account rep who knows your agency
Your assigned account rep gets to know how your agency runs, including your systems, vendors and dependencies, and stays with your account, backed by our public safety team.
Strategic planning
Technology decisions tied to your operational priorities. A formal annual technology roadmap is available as an add-on.
Budget preparation
Replacement schedules for your equipment, ready for your budget request.
Cybersecurity governance
Cybersecurity priorities set with your leadership, and help preparing for CJIS-related audits of the systems we manage.
Vendor accountability
Clear documentation of what we manage and who works on it, and coordination with your application vendors.
Operational continuity
Backup and restore practices help your agency prepare for recovery readiness.
Public safety experience. Professional IT. Accountability.
Operational understanding
Our team includes former public safety professionals who served in operational roles. They understand incident command, chain of command, shift work and operational priorities, and they know why a routine IT decision, like restarting a server at shift change, can have consequences for public safety. Our team members are NIMS trained (National Incident Management System), so we speak the same language as your agency.
Professional technical management
Public safety experience alone isn’t enough. We pair it with deep expertise in systems administration, cybersecurity and dependable infrastructure, and we’ve managed IT for organizations since 1989. When a confirmed threat needs hands-on work, a Neatoware engineer is on call to step in. We plan, fix and communicate with your agency’s command structure in mind.
Accountability and personnel safeguards
Everyone at Neatoware must pass a background check. Team members who work on public-safety systems undergo state and national fingerprint-based background checks, complete CJIS security awareness training every year, and sign the FBI CJIS Security Addendum, so you know who works on your systems and how they were vetted.
Read more about Neatoware and our founder.
Proven in the Field: Oglethorpe County Sheriff’s Office
“If I need Neatoware, I can call and talk to a real person.”
Oglethorpe County E-911 Director
98%
of help desk tickets resolved the same day
October 23, 2025 to October 22, 2026. 140 of 143 tickets. Source: PSA ticketing system.
99.9%
uptime
October 23, 2025 to October 22, 2026.
From Neatoware records for this client.
Backup and disaster recovery
Ready before something goes wrong
An outage shouldn’t force your agency to improvise. We work to catch problems early, limit the damage when something fails and get you back to normal quickly.
- Detect
- Contain
- Protect
- Plan
- Detect warning signs early. Our goal is to catch problems before they become outages. We monitor covered infrastructure for early warning signs of hardware and system failures.
- Contain disruptions. We manage the redundant equipment and alternate connections your agency already has, and we point out where added redundancy would help.
- Protect recoverability. We maintain protected backups. Off-site backup copies go to immutable storage, and cloud systems we back up for you go to immutable storage too.
- Plan for continuity. We help you build practical recovery plans and schedule maintenance around your shifts and operations, coordinating with application vendors when a change affects their systems. Disaster recovery planning is part of Gold and Platinum.
See Managed Servers, Managed Endpoints and Backup and Disaster Recovery.
Cybersecurity monitoring and support
We work for public safety, and that often means working public safety hours. Security threats and technical outages need different responses. On plans with security monitoring, our security operations center monitors covered systems for threats 24 hours a day, 365 days a year.
Plans with security monitoring
| Coverage | Silver | Gold | Platinum |
|---|---|---|---|
| SOC alert review, 24 hours a day, 365 days a year | Servers | Servers and workstations | Servers and workstations |
| Threat detection on managed machines (EDR and SIEM) | Servers | Servers and workstations | Servers and workstations |
| Staff security awareness training | Not included | Included | Included |
| Help desk (Monday to Friday, 9 AM to 5 PM ET) | Servers, business hours | Servers and workstations, business hours | Servers and workstations, business hours |
| Priority 1 response target, 24 hours a day, 365 days a year | Not included | Not included | Included |
Silver
- SOC alert review, 24 hours a day, 365 days a year
- Servers
- Threat detection on managed machines (EDR and SIEM)
- Servers
- Staff security awareness training
- Not included
- Help desk (Monday to Friday, 9 AM to 5 PM ET)
- Servers, business hours
- Priority 1 response target, 24 hours a day, 365 days a year
- Not included
Gold
- SOC alert review, 24 hours a day, 365 days a year
- Servers and workstations
- Threat detection on managed machines (EDR and SIEM)
- Servers and workstations
- Staff security awareness training
- Included
- Help desk (Monday to Friday, 9 AM to 5 PM ET)
- Servers and workstations, business hours
- Priority 1 response target, 24 hours a day, 365 days a year
- Not included
Platinum
- SOC alert review, 24 hours a day, 365 days a year
- Servers and workstations
- Threat detection on managed machines (EDR and SIEM)
- Servers and workstations
- Staff security awareness training
- Included
- Help desk (Monday to Friday, 9 AM to 5 PM ET)
- Servers and workstations, business hours
- Priority 1 response target, 24 hours a day, 365 days a year
- Included
Our security operations center reviews covered security alerts 24 hours a day, 365 days a year, and can isolate an affected device at any hour when a threat is confirmed. When a confirmed threat needs hands-on work, a Neatoware engineer is on call to step in. Emergency help after hours is available on every plan, billed at the after-hours labor rate. On Platinum, after-hours support counts against the included monthly hours in your agreement, and Priority 1 incidents carry a four-hour response target, 24 hours a day, 365 days a year.
Learn more about SOC Alert Review, Endpoint Detection and Response and SIEM.
Incident-response planning
Your agency retains command of its operations. Neatoware works with your leadership to shape technology incident-response procedures: who does what, how escalation works, and how outside vendors and responders fit in. When an incident occurs, your leadership remains in control. If you want a written incident-response plan, we can help you shape one. Your leadership still owns the decisions in it.
A controlled transition
Changing IT providers is a project, and we run it like one:
Step 1: Discovery
We learn how your agency works and what it relies on.
Step 2: Documentation
We document your systems, vendors and dependencies.
Step 3: Findings first
We tell you what we found, and the risks we see, before we change anything.
Step 4: Controlled transition
We coordinate with your other vendors and schedule the work around your operations.
We lead the move with you, following the steps above. See Switching to Neatoware.
For procurement, we prepare formal quotes and provide a W-9, a certificate of insurance and security questionnaire answers on request.
Questions agencies ask
Do you work with our CAD and RMS vendors?
We support the infrastructure your operations depend on. Neatoware manages the networks, servers, workstations, mobile data terminals and administrative phone system. When an issue involves CAD (computer-aided dispatch), RMS (records management) or 911 call-handling software, we coordinate with the responsible application vendor to help diagnose and resolve infrastructure-related problems. The application itself, and any hardware the vendor supplies and manages, remains the responsibility of that provider.
How do you support CJIS requirements?
Team members who work on public safety systems pass fingerprint-based background checks, complete annual CJIS security awareness training and sign the FBI CJIS Security Addendum. Everyone at Neatoware must pass a background check, and we help with CJIS-related audits.
Who responds after hours?
On plans with security monitoring, our security operations center reviews covered security alerts 24 hours a day, 365 days a year, and can isolate an affected device at any hour when a threat is confirmed. When a confirmed threat needs hands-on work, a Neatoware engineer is on call to step in. Our help desk is open Monday to Friday, 9 AM to 5 PM ET. Emergency help after hours is available on every plan, billed at the after-hours labor rate. On Platinum, after-hours support counts against the included monthly hours in your agreement, and Priority 1 incidents carry a four-hour response target, 24 hours a day, 365 days a year. See Plans.
What happens when we switch to Neatoware?
We learn how your agency works, document your systems and vendors, and share what we found before we change anything. Then we schedule the transition around your operations. See Switching to Neatoware.
More answers on our FAQ page.
Technology leadership that understands your mission.
Planning your next IT investment, strengthening cybersecurity, or considering a new provider? Talk with a team that understands public safety.