Report a Security Issue

Found a vulnerability in a Neatoware website or service? Tell us so we can fix it.

How to report

Email securityalert@neatoware.com with “Security report” in the subject line. Please include:

The website, page, or service affected
What you found and how to reproduce it
The possible impact, and any proof-of-concept details
How we can reach you

Please do not include passwords, criminal justice information, case details, or other people’s personal data in your report.

What we ask

Give us reasonable time to fix the issue before sharing it publicly.
Do not access, change, or delete data that is not yours, and stop as soon as you confirm the issue.
Do not run denial-of-service tests, social engineering, spam, or physical attacks.

What we will do

Acknowledge your report, usually within two business days
Keep you updated as we investigate and fix it
Credit you for the find if you would like, once the issue is fixed

Are you a Neatoware client?

If you suspect a security incident, call your assigned account rep, using the numbers on the private contact sheet we gave you, or call our main support line at (404) 328-7771, select Support, and say it is a security incident. Either way, we can bring in Neatoware resources right away. Keep that sheet somewhere you can find it quickly, even if your systems are down.