Managed IT services for businesses
Run your business. We will run the IT.
Neatoware manages and secures the computers, networks, and servers your business depends on. Cybersecurity, backups, and day-to-day support are part of that work, scoped to your plan and the services you choose, so your people stay productive.
You get one assigned account rep who knows your people, your systems, and your business, backed by an experienced technical team.
When technology becomes a business problem
Downtime costs money
Network, computer, or application failures cost productive time and delay customer service.
Cybersecurity threatens more than data
Ransomware, account compromise, and fraud can create financial losses and halt operations.
Unplanned IT expenses
Emergency repairs and unexpected replacements make technology spending harder to predict.
IT problems distract your team
Employees should not be troubleshooting devices or chasing multiple vendors for help.
The best IT problems are the ones your employees rarely notice. Neatoware maintains covered systems, addresses developing issues, and provides experienced technical help when something needs attention. The goal is fewer avoidable disruptions, stronger security, and more time for your people to focus on the business.
What we manage for your business
Managed IT and help desk
Proactive computer and server management, preventive maintenance, and responsive technical support on the plans that include them.
Cybersecurity and threat monitoring
Layered defenses, managed endpoint detection and response (EDR), and security operations center alert review for covered systems on the plans that include them.
Backup and business continuity
Protected backups, recovery preparedness, and continuity planning for disruptive events.
Networks and remote work
Reliable office networks, managed firewalls, secure wireless, and remote connectivity on the plans that include them.
Business communications
Professional email, calendars, and contacts managed alongside the systems they depend on. Hosted phone systems are available as an add-on.
Executive IT strategy and planning
Virtual CIO guidance, technology budgeting, vendor coordination, and recommendations that support growth on Gold and Platinum. A formal annual technology roadmap is available as an add-on.
Serious cybersecurity for small and midsize businesses
Your business does not have to be large to be a target. Small and midsize businesses face many of the same threats as large companies, often without a security team. A compromised account, a convincing phishing message, or an unpatched device can affect operations, customer information, and finances.
We start with sound configurations, timely security updates, and appropriate access controls on the systems we manage. On Gold and Platinum plans, we work with you toward the safeguards in CIS Controls Implementation Group 1 (IG1).
On Silver, your managed servers get managed endpoint detection and response (EDR) and security event monitoring (SIEM). On Gold and Platinum, your managed servers and workstations get both, and your employees get security awareness training.
A security operations center reviews covered security alerts 24 hours a day, 365 days a year and can isolate an affected device at any hour when a threat is confirmed. When a confirmed threat needs hands-on work, a Neatoware engineer is on call to step in. Emergency help after hours is available on every plan, billed at the after-hours labor rate. On Platinum, after-hours support counts against the included monthly hours in your agreement, and Priority 1 incidents carry a four-hour response target, 24 hours a day, 365 days a year. Every other request goes to the help desk, Monday to Friday, 9 AM to 5 PM ET, under your plan’s response targets.
We provide a layered approach designed to reduce vulnerabilities, detect suspicious activity, and help you respond.
Backup and disaster recovery
Ready before something goes wrong
An outage should not force your business to improvise. Having a backup matters, but being able to restore it is what counts. We work to catch problems early, limit the damage when something fails, and help you get back to serving customers.
- Detect
- Contain
- Protect
- Plan
- Detect warning signs early. Our goal is to catch problems before they become outages. We monitor covered infrastructure for early warning signs of hardware and system failures.
- Contain disruptions. We manage the redundant equipment and alternate connections your business already has, and we point out where added redundancy would help.
- Protect recoverability. We provide managed backups for covered servers, computers, and virtual machines, with encrypted off-site copies that go to immutable storage, which helps protect them from being changed or deleted. Cloud systems we back up for you go to immutable storage too. We monitor backup jobs, and every agreement addresses restore testing.
- Plan for continuity. On Gold and Platinum, disaster recovery planning helps you set recovery priorities before you need them. We schedule maintenance around your operations and coordinate with application vendors when a change affects their systems.
We cannot eliminate every possibility of downtime or data loss, but we can help you prepare.
See Managed Servers, Managed Endpoints, and Backup and Disaster Recovery.
Technology leadership without a full-time CIO
Growing businesses need more than someone who only fixes computers. They need informed technology decisions that support growth, control costs, and reduce risk.
Through Virtual CIO services, included with Gold and Platinum plans, we help your leadership evaluate infrastructure, identify developing risks, prioritize projects, and align IT decisions with business objectives. Replacement schedules and recommendations come ready for your budget discussions.
A formal annual technology roadmap with documented priorities, costs, and timelines is offered as a separate add-on. See IT Planning and what each plan includes on Plans.
If your business needs a response to Priority 1 incidents outside business hours, Platinum is the plan built for it.
Why businesses choose Neatoware
Experience dating back to 1989
Decades of helping organizations manage changing technology and more complex infrastructure. Every person at Neatoware must pass a background check. We bring the same careful planning to small and midsize businesses that we have brought to organizations since 1989.
One person who knows your business
An assigned account rep, supported by engineers and cybersecurity professionals, so you are not explaining your setup to a different technician each time.
Security built into managed services
Layered protection and security operations center alert review for covered systems on the plans that include them.
Transparent plans and responsibilities
Published service descriptions, a pricing calculator for estimates, and documentation you can review before you buy. See Plans.
A controlled transition
Discovery, documentation, findings first, and carefully coordinated onboarding designed to reduce switching risks. See Switching to Neatoware.
Read more about Neatoware and our Public Safety work.
Know what your IT management could cost
The right level of IT support depends on your devices, systems, and the services you need. Explore Silver, Gold, and Platinum plans and estimate your likely recurring managed-service investment before you talk with our team. The calculator is an estimate, not a binding quote. Recurring service charges differ from separately billed labor and projects.
Switching is a project, not a leap
Changing IT providers should not mean disrupting your business. Your current provider may hold important accounts, passwords, and settings. We use a controlled, findings-first transition.
Discovery
Learn how the business works and what systems it relies on.
Documentation
Capture critical systems, configurations, and dependencies.
Findings first
Share risks and priorities before changes are made.
Controlled transition
Coordinate with existing vendors and schedule work around your operations. Your assigned account rep stays with your account afterward.
We explain the controls we use to reduce disruption during the move.
IT that lets you get back to running your business.
Tired of slow fixes, recurring problems, or a provider you cannot reach? Meet a team that manages and secures the technology behind small and midsize businesses.