Managed Cybersecurity
Build strong defenses. Know when something gets through.
Many attacks start with something ordinary: a convincing email, a reused password, or a missed update. On Gold and Platinum plans, Neatoware helps organizations work toward essential cyber hygiene (Implementation Group 1, or IG1), the foundational safeguards in the CIS Controls®*, then layer prevention, detection, and response so that when something gets past one control, the next one is there. On managed systems, a security operations center reviews covered alerts 24 hours a day, 365 days a year.
What managed cybersecurity includes
Know the environment
We keep track of the devices and software on your managed network so unknown or outdated systems are easier to spot. Inventory is the starting point for every other control.
Reduce exposure
Secure settings on managed systems, accounts and access kept to the people who need them, multi-factor sign-in, and important data protected.
Block everyday threats
Filtering, firewall intrusion controls, and antivirus help stop many known threats before they reach staff.
Detect and review
Managed endpoint detection and response (EDR) and security event monitoring (SIEM) on covered systems produce security signals. A security operations center reviews those covered alerts 24 hours a day, 365 days a year. See Endpoint Detection and Response, SIEM, and SOC Alert Review.
Contain and recover
When a threat is confirmed on a managed EDR device, the SOC may isolate that device from the network. Neatoware engineering follow-up, cleanup, and restoration follow your plan’s initial-response targets. Backups and disaster-recovery planning sit with Backup and Disaster Recovery.
Train and improve
Security awareness training for staff on Gold and Platinum, plus advisory planning through Virtual CIO services on those plans. Habits and leadership planning make people part of the defense. See Virtual CIO and Help Desk.
Prevent. Detect. Review. Contain. Recover.
Managed cybersecurity works as a sequence of layers.
1. Prevent
Updates, access controls, filtering, firewalls, and antivirus.
2. Detect
Managed EDR and SIEM security signals on covered systems.
3. Review
SOC review of covered alerts, 24 hours a day, 365 days a year.
4. Contain
Device isolation for confirmed threats on EDR-covered devices.
5. Recover
Neatoware engineering follow-up, cleanup, and restoration per your plan’s targets.
SOC Alert Review · Endpoint Detection and Response · SIEM · Help Desk
Who does what when something looks wrong
Three different jobs. Each team owns a different part of the response.
Security operations center (SOC)
Watches EDR and SIEM alerts 24 hours a day, 365 days a year on covered systems, and can isolate a managed device when a threat is confirmed. Isolation contains the problem so cleanup can begin.
Coverage: managed servers on Silver, Gold, and Platinum; managed workstations on Gold and Platinum.
Neatoware engineering
Investigates, cleans up, and restores after a SOC escalation or a help-desk request, on your plan’s response clocks. Routine help desk is Monday to Friday, 9 AM to 5 PM ET. On Platinum, our Priority 1 response target is four hours, 24 hours a day, 365 days a year.
Customer leadership
Makes the organizational calls: approvals to remediate, policy choices, awareness culture, and which improvements to fund next. Your assigned account representative helps coordinate. If you want a written incident-response plan, we can help you shape one.
Plans at a glance
Compare cybersecurity-related coverage across plans. Full plan details live on the Plans page.
| Feature | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| 24/7 SOC (servers)* | Not included | Yes | Yes | Yes |
| 24/7 SOC (workstations)* | Not included | Not included | Yes | Yes |
| Security awareness training | Not included | Not included | Yes | Yes |
| vCIO / planning | Not included | Not included | Yes | Yes |
| Help desk hours | Mon-Fri 9 AM-5 PM ET | Mon-Fri 9 AM-5 PM ET | Mon-Fri 9 AM-5 PM ET | Mon-Fri 9 AM-5 PM ET |
| Priority 1 after-hours response | Not included | Not included | Not included | Yes** (Priority 1 response target: 4 hours, 24 hours a day, 365 days a year) |
*24/7 SOC means security operations center review of EDR and SIEM alerts on covered systems: servers on Silver and up, workstations on Gold and Platinum. **On Platinum, our Priority 1 response target is four hours, 24 hours a day, 365 days a year. Security assessments and penetration testing are separately scoped and priced.
Threats we help protect you against
Four common groups.
Social engineering
Phishing and targeted spear phishing, fake invoice and payroll-change requests, booby-trapped attachments, and fake “verify you are human” prompts that ask staff to paste in a command.
Identity
Email account hijacking, password attacks, and misuse of sign-in codes or remote-access software that should not be on the network.
Endpoints
Ransomware and other malware, infected websites that strike with a single click, and scripts that try to pull down more code after a first foothold.
Unauthorized access
Misuse of remote-access tools, weak or reused credentials, and openings left by outdated software or unknown devices.
Email fraud goes after your money
Some of the most damaging attacks are simple requests: a vendor invoice with new bank details, a payroll direct-deposit change, or a request for staff tax forms. A few habits make them much harder to pull off:
- Check any unexpected payment, invoice, or signature request through a second channel, such as a phone number you already know.
- Agree on a callback number or code word for urgent requests.
- Do not enter a sign-in code you did not ask for.
- Download software only from official sources.
A risk-based CIS Controls path
Implementation Group 1 (IG1) is the foundational set of essential cyber hygiene safeguards in the CIS Controls®*. It is a starting line for prioritized safeguards.
From there, organizations may expand into Implementation Group 2 (IG2) and, where risk and resources warrant, Implementation Group 3 (IG3) for higher-risk environments.
On Gold and Platinum, Virtual CIO services help you plan which controls to prioritize next against budget and operational risk. Formal security assessments and penetration testing are separately scoped and priced when you want independent measurement. See IT Planning and Plans.
* CIS Controls is a registered trademark of the Center for Internet Security. Neatoware is not affiliated with or endorsed by CIS.
Learn first. Buy when you are ready.
Two different paths. Neither replaces the other.
Learning path – Cybersecurity Essentials
A free plain-English booklet covering core habits and safeguards that help keep a small business or agency safer online. Share it with your team.
Buying path – discuss coverage
When you want to map cybersecurity to your risk and budget, talk with Neatoware or compare plan coverage.
Public Safety note
For public safety and other incident-driven environments, Neatoware team members carry National Incident Management System (NIMS) training. That is incident-management credibility for organizations that operate under those frameworks.
Common questions
What happens after hours?
Routine help desk operates Monday to Friday, 9 AM to 5 PM ET on every plan. Emergency help after hours is available on every plan, billed at the after-hours labor rate. On covered systems, security operations center analysts review alerts 24 hours a day, 365 days a year. On Platinum, after-hours support counts against the included monthly hours in your agreement, and Priority 1 incidents carry a four-hour response target, 24 hours a day, 365 days a year. See Help Desk and SOC Alert Review.
Is the SOC the same as the help desk?
No. The SOC reviews security alerts on covered systems 24 hours a day, 365 days a year. The help desk is human technical support on a Monday-to-Friday, 9 AM to 5 PM ET clock. Neatoware engineering follow-up after a confirmed security incident follows your plan’s response targets. Three clocks, three jobs.
Can the SOC stop an attack? What does isolation mean?
When a threat is confirmed on a managed EDR device, SOC analysts may isolate that device from the local network and the internet. Isolation is containment – it helps limit spread and attacker access. Neatoware engineering then coordinates remediation after appropriate approvals.
Are penetration tests and security assessments included?
No. Security assessments and penetration testing are separately scoped and priced. They are listed among services also available on the Plans page.
What does an initial-response target mean?
It is the target window for an initial response to a request.
Help Desk · SOC Alert Review · Plans · General Terms and Conditions
Layered protection that fits your plan
Start from essential safeguards, then build detection and response that match your risk and budget. Book a call to map cybersecurity coverage, or compare plans side by side.