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Should your business use an AI voice assistant?

Should your business use an AI voice assistant?

Most businesses have a handful of phone calls that happen time and again. “What time do you open?”
 “Can I change my appointment?”
 “Has my order been dispatched?”
 “Can somebody call me back?” Of course, these are all normal questions for someone who doesn’t know the...
Should you ban AI on Fridays?

Should you ban AI on Fridays?

It sounds like a joke. “Maybe we should just ban AI on Friday afternoons.” But the more you think about it, the more it makes sense. By Friday, most people are running on fumes. The week’s been busy, there are things to finish before the weekend, and attention to...
Stop AI agents creating security blind spots

Stop AI agents creating security blind spots

There’s a new layer being added to business decisions right now. An email gets drafted before you’ve fully thought it through. A report is summarized before you’ve read it. A system suggests an action and, increasingly, carries it out. None of this feels unusual...
How would you stop AI in an emergency?

How would you stop AI in an emergency?

AI is creeping into more parts of business than most people realize. It writes emails, helps analyze data, and powers tools your team might be using every day. And in many cases, it’s been adopted quickly. Which is great… until you stop and think about what would...
Don’t trust AI with this security essential

Don’t trust AI with this security essential

Let me start with a question: If you needed a strong password, would you ask AI to generate one for you? It sounds reasonable enough.  Tools like ChatGPT and Copilot can write reports, draft emails and even create bits of code. Asking them for a 16-character...
How to stop AI projects stalling

How to stop AI projects stalling

Have you noticed how many AI projects start with excitement… and then quietly go nowhere? I’m seeing it a lot.  A demo here, a pilot there, plenty of internal chatter, but very little that makes it into day-to-day use.  And it’s not because AI doesn’t work...